Can't find your account?

If you can't find your Powtoon account, the most common cause is signing in with a different email address than the one you used to register. In some cases, an account may have been removed due to inactivity or expiration under Powtoon's data and security policy.

Work through the steps below to locate your account before contacting support.

Before you start

Gather any email addresses you may have used when you signed up — personal, work, or a company address. If you have access to old Powtoon welcome emails or notification emails, check which address they were sent to. That address is your registered sign-in email.

Steps to find your account

1. Go to the Powtoon sign-in page and enter each email address you may have used to register.
2. Check whether you signed up with a personal email, a work email, or a company (for example, school or organization) address — and try each one.
3. Search your inbox for any past Powtoon emails, such as a welcome message or export notification, to confirm which address is on the account.
4. If you find the right email address but cannot sign in, use the Forgot password option on the sign-in page to reset your credentials.

If you still can't find your account

If none of your email addresses return an account, the account may have been removed due to inactivity or expiration under Powtoon's data and security policy. In that case, you will need to create a new account.

If you believe your account should still exist, contact the Powtoon Customer Support Team at support@powtoon.com. Include the email addresses you tried and any details that may help identify the account, such as your organization name or the approximate date you last signed in.

Note: Powtoon's Customer Support Team is at your service 24/7.