How do I change my email address?

Changing the email address on your Powtoon account requires a request to the Customer Support team. You cannot update this directly from your account settings.

Who can request an email change

The account holder should submit the request. If your account is managed by a team or organization, the admin or team owner should handle the request on behalf of the account.

What to include in your request

To change your account email address, contact the Customer Support team and include the following:

1. Your current email address — the one associated with your Powtoon account.
2. The new email address you want to use.
3. Any verification or confirmation details the support team requests in response.

What happens after you submit the request

The Customer Support team will process the change and may ask you to verify ownership of the account or the new email address before completing the update. Once the change is made, use your new email address to sign in to Powtoon.

Team and Workspace impact

Changing your account email affects your sign-in credentials and account ownership details. If your account is part of a shared Workspace, confirm with the appropriate admin or team owner before submitting the request, so access and permissions are not disrupted.

Note: If your account uses SSO (single sign-on) through your organization, an email change may also require updates on your organization's identity provider side. Check with your IT administrator if this applies to you.