How to take browser console screenshots for support

How to take browser console screenshots for support

When you contact our Customer Support Team about a technical problem, they may ask you to send screenshots of your browser's developer console. These screenshots help the team identify errors and diagnose what went wrong.

Follow the steps below to capture the information the support team needs.

Step 1: Stay on the page where the problem occurred

Do not navigate away from the page where you experienced the issue. The console data is specific to that page and will be lost if you reload or leave before opening DevTools (developer tools).

Step 2: Open DevTools

Open the DevTools panel using the keyboard shortcut for your operating system:

• ► Mac: Press Cmd + Option + J
• ► PC (Windows): Press Ctrl + Shift + J

The DevTools panel will open, usually docked to the bottom or side of your browser window.

Step 3: Screenshot the Console tab

Inside DevTools, click the Console tab. Take a screenshot of everything visible in the console.

► If the console contains more content than fits on screen, scroll down and take additional screenshots until you have captured all the output.

Step 4: Switch to the Network tab and refresh

1. Click the Network tab inside DevTools.
2. Refresh your browser. This causes the Network tab to record all requests made when the page loads.

Step 5: Sort by Status and screenshot errors

1. Click the Status column header to sort the network requests in ascending order by status code.
2. Take a screenshot of any rows where the Status value begins with 4 or 5 — for example, 400, 403, 404, or 500. These indicate errors.

► Make sure all columns are visible in your screenshot so the support team can see the full request details.

Send your screenshots to support

Attach all screenshots to your reply to the support team. Our Customer Support Team is at your service 24/7.

Note: The steps above apply to Google Chrome and most Chromium-based browsers. The keyboard shortcuts and tab names may differ slightly in Firefox or Safari, but the Console and Network tabs are available in all major browsers.