How does auto-renewal work for paid subscription plans?

How does auto-renewal work for paid subscription plans?

All paid Powtoon subscription plans — Lite, Professional, Advanced, Pro+, Agency, and Business — are set to renew automatically at the end of each billing cycle. This article explains what that means for your account and what you can do before your next renewal date.

What auto-renewal means for your account

When your current billing cycle ends, Powtoon automatically charges the payment method on file and extends your subscription for another cycle. You will not receive a separate confirmation before the charge is processed.

Auto-renewal applies to all paid plans regardless of whether you purchased monthly or annual billing.

When auto-renewal takes effect

Your subscription renews on the same date each billing cycle — monthly or annually, depending on the plan you selected at checkout. You can check your next renewal date in your account billing settings.

How to prevent an upcoming auto-renewal

To stop your subscription from renewing, you must cancel before your renewal date. Cancelling after the renewal date has passed does not automatically trigger a refund for the new billing cycle.

1. Log in to your Powtoon account.
2. Open your account menu and go to your billing or subscription settings.
3. Follow the steps to cancel your subscription.

► For step-by-step cancellation instructions, see the article on cancelling your subscription.

► For information about refunds after a renewal charge, see the article on Powtoon's refund policy.

Upgrading or changing your plan

If you upgrade or change your plan mid-cycle, your billing date and renewal terms may update to reflect the new plan. See the article on subscription plans for details on what each plan includes.

Need more help?

If you have a question about a specific charge or renewal date on your account, our Customer Support Team is at your service 24/7.

Note: Powtoon does not send a reminder before auto-renewal charges are processed. Check your renewal date in your billing settings if you are unsure when your next charge will occur.