How priority support works on paid plans

If you are on a paid Powtoon subscription plan, your support tickets are automatically routed to the priority queue — meaning you receive a faster reply than standard submissions.

Which plans include priority support?

Priority support is available on the following paid plans: Lite, Advanced, and Pro. If your account is on one of these plans, priority support is active automatically — there is nothing extra you need to set up.

How priority support works

When you submit a support ticket, Powtoon automatically places it in the priority ticket queue. You do not need to request priority handling or select a special option. The priority queue means your ticket is reviewed ahead of standard submissions, so you can expect a faster response.

While you wait for a reply

Many common questions are answered in the Help Center, which includes step-by-step articles covering Powtoon Studio, exporting, account settings, and more. Searching there first may get you an answer faster than waiting for a ticket response.

How to submit a support ticket

1. Sign in to your Powtoon account.
2. Navigate to the Help Center.
3. Click Submit a request.
4. Complete the form and click Submit. Your ticket is automatically placed in the priority queue.

Note: Priority support applies to the plans listed above. If you are on a different plan and have questions about upgrading, see your subscription settings or contact our Customer Support Team, available 24/7.