Can't export a Powtoon to MP4?

If your Powtoon won't export as an MP4 file, there are two likely causes: the account doesn't have the right subscription, or the project is too large to process through the standard export path. Work through the checks below to identify the issue and get your export completed.

Before you start: subscription requirement

MP4 export requires a paid Powtoon subscription. If your account is on a free or trial plan, the MP4 export option will not be available.

If you are a Workspace admin or team owner, confirm that the account attempting the export has an active paid plan and has access to the Powtoon you want to export.

Steps to troubleshoot a failed MP4 export

1. Confirm that the account you are logged in to has an active paid subscription.
2. Open the Powtoon you want to export from your My Powtoons page and verify it is the correct project.
3. If the Powtoon is in a shared Workspace, confirm you are working from the right account and that your account has access to that project.
4. Attempt the MP4 export again.
5. If the export still fails, contact Customer Support. Include the following in your message:
   • The email address you use to log in to Powtoon
   • The title of the Powtoon you are trying to export

If the project is too large to process through the standard export path, the Customer Support team can attempt the export on your behalf.

If the Powtoon is shared with your team

When a Powtoon is shared in a Workspace, an export failure on that project can affect other team members who depend on it. Confirming the correct account, plan, and project before escalating helps avoid delays for everyone working on that Powtoon.

Need more help?

If you have worked through the steps above and the export still isn't working, our Customer Support team is at your service 24/7. Reply to your support ticket and attach any relevant details, including your login email and the Powtoon title.

Note: If you are unsure which subscription plan your account is on, check your account settings or see the article on subscription plans for more information.