How do I contact Powtoon Customer Support?

If you have checked the Help Center and still need help, you can contact the Powtoon Customer Support Team by submitting a support request. Including the right details — and a screen recording where possible — helps the team resolve your issue faster.

Who can submit a support request?

Any Powtoon user can submit a support request through the support form. If the issue affects a team Workspace, the Workspace owner or admin should submit the request, or make sure the relevant account details are included.

How to contact Powtoon Customer Support

1. Open the Powtoon support form and start a new request.
2. Describe the issue clearly. Include what you were doing when the problem occurred and any steps you have already tried.
3. If the issue is visual or involves a workflow, use Powtoon Capture (Powtoon's screen recording feature) to record what is happening on your screen.
   ► Powtoon Capture lets you record your screen directly from within Powtoon. See the Powtoon Capture article for instructions on how to create a recording.
4. Upload the recording or paste the link to it into your request.
5. Submit the form.

The Customer Support Team will follow up by email. Our Customer Support Team is at your service 24/7.

Tips for team and Workspace issues

If you are reporting an issue that affects a team or shared Workspace, include the following details in your request:

• The name of the affected Workspace
• The email addresses or roles of the affected team members
• A description of any shared assets involved (for example, a Brand Kit or shared Powtoon)

Providing these details upfront helps the Support Team identify whether the issue is limited to one user or affects the whole team, and reduces the need for follow-up questions.

Notes

Note: If you are a Workspace admin reporting a permissions or governance issue, include your account email and the Workspace name so the Support Team can locate your account quickly.